What is O-Data?
Operational knowledge (O-Data / O-D) ar raw sets of knowledge that indicate the performances of varied aspects of a business. These report operations in numerical type also as matter type that endure to mention what went on within the enterprise over a amount of your time.
What is X-Data?
Experience knowledge (X-Data / X-D) ar sets of records that endure to teach business runners on what has gone wrong, why it's gone wrong, what ar the explanations behind the success, a way to overcome the shortcomings within the future, a way to establish and rectify the errors within the future and then on. These stats assist you place your business on a extremely potent path.
What is CX-Data
Customer expertise knowledge (CX-Data / CX-D), is AN integral a part of X-D, that reflects AN enterprise's name within the market and among the shoppers. it's essentially however AN enterprise treats its customers. partaking with customers on applicable channels, rectifying errors rumored by clients and obtaining things in serious trouble customers within the most applicable means specified each the ends ar benefited ar a number of the aspects of a qualitative customer expertise.
SAP's acquisition of Qualtrics may be a resolution to the Intelligent Enterprise
SAP's acquisition of Qualtrics isn't simply a mere merger. The acquisition has created a platform on that the O-D within the systems of SAP and therefore the X-D on the systems of Qualtrics have move. this can be a elephantine step towards the Intelligent Enterprise. The usage of the data derived from the mix of O-D ANd X-D will be best explained from an body agency's perspective. The delivery wing of it'll be passionate about O-D whereas, the policy wing are going to be passionate about X-D. Basically, the delivery wing desires to understand the particular happenings in or associated with the business whereas, the policy wing desires to understand the explanations behind those happenings. With each O-D ANd X-D created accessible to such an enterprise on one platform, the construct of Intelligent Enterprise finds its roots, due to SAP's acquisition of Qualtrics.
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